SearchRadius - Support & Maintenance Services
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Software Installation
Escape Radius offers complete installation and set-up of any SearchRadius locator product. SearchRadius installations can usually be completed in a few hours and only require remote access your web server.
Services Performed:
| SearchRadius Installation | Cost ($US) | Purchase |
| All Locator Products | $50 | |
Fee-Based Annual Support and Maintenance
For those wishing an extra level of support, EscapeRadius offers fee-based maintenance contracts for all SearchRadius products. This service includes:
Annual support and maintenance contracts are available at anytime after the initial SearchRadius license purchase.
| Support Period | Rate |
| 12 months | $150 |
Per-Incident Support
Our per incident support is intended to provide technical assistance without a yearly contract. An "incident" is a service request covering a specific question, installation or configuration issue. An incident may require multiple telephone calls or emails to satisfy the request before the incident is closed.
| Per Incident Support | Fee Schedule (US dollars) |
| Single incident | $75 |
Product and Postal Code Updates
Product updates from any previous SearchRadius versions are now bundled with postal code updates. You now get both for the price of one.
| Update Schedule | Subscription Rate (US dollars) |
| Update (US & Canada) | $50 per country |
You must be a SearchRadius licensee to receive postal code or product updates. Please contact us to update your version of SearchRadius. info@escaperadius.com
Although SearchRadius can run on most web servers, we offer live application hosting for businesses who do not want to worry about installation or program maintenance issues. With a live hosting account, SearchRadius runs on our server and is linked to your web site through a single URL.
Live Hosting Benefits:
Live hosting is available for the following SearchRadius software products.
| SearchRadius Live Hosting Plans | Cost ($US) | Subscribe |
| US Geo-Map | $45/month | |
| Canadian Geo-Map | $45/month | |
| US/Canadian Geo-Map Bundle | $65/month | |
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| US Basic | $28/month | |
| Canadian Basic | $28/month | |
| US/Canadian Basic Bundle | $38/month | |
For further details on setting up a Live Hosting account, please contact us at info@escaperadius.com
To Purchase SearchRadius Support and Maintenance
To purchase any SearchRadius Maintenance or Support service, please call (585) 766-0730, or email us at sales@escaperadius.com.
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